10 Mar 2016

Metrics, Targets and Incentives

Chapter 12 of Agile IT Org Design is on metrics. It argues that we have to be very careful of elevating measurements to targets and elevating targets to incentives. In this post, I'll continue to add relevant articles around the internet as and when I find them.

Powerful People React More Unethically to Incentives (HBR, March 2016)

Martin Fowler's infodeck on sales commissions at Thoughtworks

Telling stories of incentive malfunction across the spectrum of business.