Table of Contents

note: Chapter 5 is available as a free sample.

Chapter 1: Context
1.1 Focus
1.2 Business, IT, and Shadow IT
1.3 Business-IT Effectiveness
1.4 Digital Transformation
1.5 Bimodal IT and Dual Operating Systems
1.6 Angles of Coverage
1.7 Summary

Chapter 2: The Agile Credo
2.1 Understanding the Agile Manifesto
2.2 Continuous Delivery and DevOps
2.3 Agile Culture
2.4 Common Themes
2.5 Isn’t Agile Dead?
2.6 Summary

Chapter 3: Key Themes
3.1 Software Development Reconsidered
3.2 Govern for Value over Predictability
3.3 Organize for Responsiveness over Cost-Efficiency
3.4 Design for Intrinsic Motivation and Unscripted Collaboration
3.5 Summary

Chapter 4: Superstructure
4.1 Business Activities and Outcomes
4.2 Centralization and Decentralization
4.3 Silos
4.4 Summary of Insights
4.5 Summary of Actions

Chapter 5: Team Design
5.1 Framing the Problem
5.2 Activity-Oriented Teams
5.3 Shared Services
5.4 Cross-Functional Teams
5.5 Cross-Functionality in other Domains
5.6 Migrating to Cross-Functional Teams
5.7 Communities of Practice
5.8 Maintenance Teams
5.9 Outsourcing
5.10 The Matrix: Solve It or Dissolve It
5.11 Summary of Insights
5.12 Summary of Actions

Chapter 6: Accountability
6.1 Power and Hierarchy
6.2 Balance Autonomy with Accountability
6.3 Assign Accountability
6.4 Minimize Power Struggles
6.5 Decide on an Outcome Owner
6.6 Migration
6.7 Decision Accountability
6.8 Planning and Execution
6.9 Org Chart Debt
6.10 Summary of Insights
6.11 Summary of Actions

Chapter 7: Alignment
7.1 Articulate Strategy for General Alignment
7.2 Aligning IT with Business
7.3 Structural Alignment
7.4 Making Business Play Its part
7.5 Summary of Insights
7.6 Summary of Actions

Chapter 8: Projects
8.1 What Is Wrong with Plan-Driven Software Projects?
8.2 Budget For Capacity, Not Projects
8.3 Business-Capability-Oriented IT
8.4 Project Business Cases
8.5 Value-Driven Projects
8.6 Project Managers
8.7 Governance
8.8 Change Programs and Initiatives
8.9 Summary of Insights
8.10 Summary of Actions

Chapter 9: Finance
9.1 Relevance
9.2 Cost Center or Profit Center
9.3 Chargebacks
9.4 CapEx and OpEx
9.5 Conventional Budgeting
9.6 Agile Budgeting
9.7 Summary of Insights
9.8 Summary of Actions

Chapter 10: Staffing
10.1 Dealing with the Talent Crunch
10.2 Go Beyond Project Teams
10.3 Better Staffing
10.4 Summary of Insights
10.5 Summary of Actions

Chapter 11: Tooling
11.1 Access Control for Unscripted Collaboration
11.2 Subtle Effects of the Toolchain
11.3 Technology Isn’t Value Neutral
11.4 Tool Evaluation
11.5 Summary of Insights
11.6 Summary of Actions

Chapter 12: Metrics
12.1 Metrics Don’t Tell the Whole Story
12.2 Dashboards Promote Ignorance
12.3 The Problem with Targets and Incentives
12.4 Reforming the Metrics Game
12.5 Designing Better Metrics
12.6 Objections to Metrics Reform
12.7 Migration
12.8 Summary of Insights
12.9 Summary of Actions

Chapter 13: Norms
13.1 What Are Norms?
13.2 Reinforcing Norms
13.3 Cooperation over Competition
13.4 Living Policies
13.5 Consistency over Uniformity
13.6 Ask for Forgiveness, Not for Permission
13.7 Confidential Surveys
13.8 Balance Theory and Practice
13.9 Summary of Insights
13.10 Summary of Actions

Chapter 14: Communications
14.1 Intrinsic Motivation
14.2 Interpersonal Communications: Problems
14.3 Interpersonal Communications: Mitigation
14.4 Scaling Employee Engagement through Internal Communications
14.5 Deliberating in Writing
14.6 The Use and Misuse of Visual Aids
14.7 Documents, Reports, and Templates
14.8 Summary of Insights
14.9 Summary of Actions

Chapter 15: The Office
15.1 Open Plan Layouts
15.2 Ergonomics
15.3 Remote Working
15.4 Summary of Insights
15.5 Summary of Actions

Chapter 16: Wrap Up
16.1 Summary of Effects
16.2 Order of Adoption
16.3 Information Radiators
16.4 Sample Exercise
16.5 IT Services
16.6 GICs
16.7 Beyond IT

Bibliography
Index 
Footnotes